Top up your credits

Credits are UserSearch’s prepaid usage currency: every search costs zero or more Credits, deducted from a running balance. When your balance runs low, you top it up on the Account Credits & Team Licenses page. This guide walks through the top-up controls, the one-time versus monthly choice, checkout, and Auto-topup.

Account Credits & Team Licenses page, Credit Top-up and Custom Selection panels

Before you start

Your current balance appears in the top bar as Credits (for example, Credits: $22.88), next to the Top-up & History label. Note that Credits are displayed with a currency symbol ($) rather than an abstract point count.

Note

UserSearch meters usage across two independent credit pools (per Lee, 2026-07-08):

1. the main Global pool — the balance shown in the top bar, labelled UserSearch 2.0 Credits in the top-up panel, which ordinary searches draw down; and
2. the S.A.R.G.E. pool, used by the AI Agent feature.

The two pools are topped up and spent independently.

Caution

Only the Global pool’s top-up control is documented here — it is the one captured on the Account Credits & Team Licenses page. Where the S.A.R.G.E. pool is topped up is not yet confirmed, so the steps below apply to the Global pool only.

Open the top-up page

1. In the left navigation, open the Credits / Top-up & History widget (or the My Team entry point that reaches this page).
2. The Account Credits & Team Licenses page opens. The Credit Top-up and Custom Selection panels sit near the top of the page.

Note

Despite the “Team Licenses” in its title, this page does not host seat or team management. Team and seat management live on a separate Team screen reached via My Team.

Choose a top-up amount

There are two coordinated ways to set the amount you add to the Global UserSearch 2.0 Credits pool.

Option A — the Credit Top-up dropdown

In the Credit Top-up panel (labelled UserSearch 2.0 Credits), a dropdown shows the current amount (for example, $10.00). Open it to pick from a list of preset top-up amounts.

Caution

The exact list of preset amounts in the Credit Top-up dropdown is not yet confirmed.

Option B — the Custom Selection slider

The Custom Selection panel, headed Select topup amount, holds a horizontal slider with tick labels at 10, 55, 100, 150, 200. Drag the handle to set your amount; a live readout below the slider shows your choice, for example Selected: $10.00.

Custom Selection slider with One Time / Monthly radios and Proceed to Checkout

Note

The tick labels 10 and 200 mark the low and high ends of the slider, so the selectable range runs from 10 to 200. The precise stops between the labelled ticks are not confirmed from the interface.

Choose One Time or Monthly

Below the slider are two mutually exclusive options, each with a help (?) icon:

• One Time — a single purchase that adds your chosen amount once.
• Monthly — a recurring amount charged on a monthly cycle.

Select the one you want; only one can be active at a time.

Caution

The help text revealed by the ? icons next to One Time and Monthly is not yet confirmed, so the descriptions above summarise the two modes rather than quote the interface.

Proceed to checkout

1. Confirm your amount in the Selected readout and your choice of One Time or Monthly.
2. Select Proceed to Checkout to advance to the payment flow.

Caution

The checkout and payment steps that follow Proceed to Checkout are not yet captured, so they are not documented here.

Set up Auto-topup

Next to Proceed to Checkout is an Auto Topup control (a circular-refresh icon). Use it to configure automatic recurring top-ups so your balance is replenished when it runs low.

Caution

The Auto-topup configuration screen is not yet captured. This guide confirms the control exists and what it is for, but not the fields or thresholds it presents.

Tip

The canonical terms are Top-up for adding credits and Auto-topup for the automatic variant. A recurring paid plan is a Subscription (such as your Premium Membership, managed in Settings › Billing) — distinct from both a one-time top-up and Auto-topup.

After topping up

Once a top-up completes, your new balance is reflected in the top-bar Credits display. Search charges are recorded in Transaction History (Last 100) on the same page, where each row lists the TIME, INITIATED BY, TYPE (for example, DEBIT), AMOUNT, and DESCRIPTION of the charge.

Note

Transaction History here is the billing log of charges and purchases. It is not the same as History in the left navigation, which is the search and login log.

Verified against UserSearch v2.0.20